Frequently Asked Questions

FAQ

Size & Fit

1. Do BOCOMAL flame-resistant clothes run true to size?

Yes, BOCOMAL flame-resistant clothing is designed to run true to size, and we recommend that customers choose the size they would normally wear in other clothing brands.

2. Does BOCOMAL flame-resistant clothing have an FR tag on the outside?

Yes. BOCOMAL flame-resistant clothing features NFPA2112 and CAT II tags on the outside.

3. Can I return the clothing if it doesn't fit?

Yes, you can return BOCOMAL flame-resistant clothing if it doesn't fit.

4. Will BOCOMAL flame-resistant shirts shrink when washed?

No, BOCOMAL flame-resistant shirts are pre-shrunk and should not shrink when washed.

5. Can I customize my order?

Yes, we accept small-batch customizations, such as embroidery or custom labels according to customer requirements.

Shipping Policy

1. Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

3. Bocomal offering free shipping on orders of $100 and more for all orders shipped within United States(Excludes Alaska and Hawaii). All orders under $100 will be shipped with additional flat rate cost.

Delivery delays can occasionally occur.

4. Shipment to P.O. boxes or APO/FPO addresses

Bocomalfr.com ships to addresses within the continental United States, and APO/FPO/DPO addresses.

5. Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Customs, Duties and Taxes

Bocomalfr.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

Bocomalfr.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.